Many organisations focus heavily on improving their communications and messaging with customers. Such efforts directly affect revenue, so giving customers priority is certainly understandable.

Did you know that a staggering 69% of managers say they’re uncomfortable communicating with employees? This says a lot about the dynamic between managers and their subordinates, but also about company culture and communication flows throughout the organisation.

Client communication is one of the most important aspects of client management and the overall customer experience.

Email has been a standard method of business communication for decades. Even though more modern solutions have invaded the market in recent years, email remains at the core of many organisations.

Businesses are always seeking ways to better communicate with their customers and clients. But what about their employees? Open communication is essential to keeping employees engaged (which in turn leads to keeping customers happy).