Many organisations focus heavily on improving their communications and messaging with customers. Such efforts directly affect revenue, so giving customers priority is certainly understandable.

Every organisation relies on communication to keep its members connected and business processes on track. What is internal communication? You can read our in-depth internal communication definition here, but in short, it’s the collection of interactions that occur between an organisation and its employees.

Businesses are always seeking ways to better communicate with their customers and clients. But what about their employees? Open communication is essential to keeping employees engaged (which in turn leads to keeping customers happy).

There’s one important concept that all organisations, regardless of size or industry, must prioritise: internal communication. Fortune 500 companies and small businesses alike depend on internal communication to keep their workforce informed and the organisation on track for success.

Communication is a key component of any relationship, personal or business. Leaders prioritise customer communication because it impacts revenue, a critical aspect of any business that wants to stay afloat. However, employee communication tends to rank low on the priority list for some leaders.

Did you know that a staggering 69% of managers say they’re uncomfortable communicating with employees? This says a lot about the dynamic between managers and their subordinates, but also about company culture and communication flows throughout the organisation.

Client communication is one of the most important aspects of client management and the overall customer experience.