When I first got involved with Glasscubes, nearly a year ago, the main message which was being communicated was the business typically do not have a resource or application to go to when creating a secure online intranet.
As many of you may be aware, we finally launched the new look Glasscubes over the weekend.
This weekend, we are going to be launching a new look Glasscubes designed to make using Glasscubes more intuitive, enjoyable and quicker.
This time last year I would have had to trundle into London, scarf donned, gloves firmly in place and moaning well and truly underway. In fact, in February I did have to and my oh my was it horrific.
Customer relationship management (CRM) is such a big subject area, but it is such a simple concept - i.e. if you manage your customers correctly, then they are likely to hang around or return next time. Fail to do so, well, we all know that bad experiences are spoken about more than others - so you don't just lose your customer, you lose potential future customers.
Normally my blog posts are about industry, working smarter and online marketing. I'm getting pretty good feedback too, but today I wanted to be a little more self indulgent because we finally cracked a couple of major development features in Glasscubes that I really want to raise the roof about because I'm so happy we have them... and the big one today is that you can now edit Microsoft Word and Excel documents online in Glasscubes (including 2007).
Being flexible is one of the things which makes CRM (or customer relationship management) possible. While we'd all love to be able to deal with all customers in one swoop, it's impossible. Therefore there are infinite ways to manage every contact we ever meet. Given the breadth of people who use Glasscubes, making it flexible to meet their needs is crucial and for that reason we've introduced a couple of features into our simple online contact manager (Connect) which should make that flexibility even more possible: custom fields and exporting data - both as simple as they could be, naturally.
We don't believe in subdirectories. We feel that they actively encourage multiple versions of documents to exist in different locations and force a user to decide where it should go, which may be a different location to where someone else might choose to look or put it.
We've been working really hard behind the scenes to bring our users the features they asked for and we've recently made some changes to tasks and how they are managed. You can now categorise and comment on tasks in Glasscubes...
While it's clear that the economy is showing signs of life around the world, it's equally as clear that businesses everywhere are still going to have to show plenty of grit and determination to succeed. In essence though, this is the same in any economic situation.
However, survival and success are aspects of life which are critical in everything we do and there is basically one personal, psychological trait which is going to play a huge part in whether you are successful or not.
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