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5 quick actionable ways to get people to respond quickly to your emailson 21 September 2022Posted by Wayne P
Let’s face it, writing emails are a part of life. It’s hard enough finding time to write them, but what’s more annoying is having to chase them up because the person whom you've sent it has yet to reply.
We've put together this quick 5-point checklist of things you can do right now to get people to respond in a timely manner.
1 - Make sure they know its urgent
This may sound obvious, but a lot of times emails don't get a response promptly because the recipient knows you want a response but have a million other things to do. Whenever possible be clear when you want a reply by or include in the subject "Important", "Urgent", or "Response needed". You need to make sure you convey the urgency otherwise they (humans being lazy) leave it as it will be one email among many others.
2 - Peer pressure
Don't put everyone into the "To" Field, instead if other people are involved make sure you add them as CC. Quick reply rates go up when one or 2 people are in the CC as we ten to respond faster to an email sent to multiple people, as it acts like a form of peer pressure and is more likely to respond due to putting them under the spotlight amongst their peers.
3 - keep it short, simple and relevant
Nobody has time to read long emails, especially if you are asking something of them. They don't want to spend time trying to dig into what you need out of them, so keep it very clear what you need. Make sure it is relevant to them and not you if you can so that it resonates with them and motivates them to get back to you as fast as possible.
4 - Sign off the right way
Believe it or not, how you sign off at the end of the email affects getting people to respond. A study done by an email AI analyser for Gmail found that "Thanks in advance" was the most effective sign-off, with a 66 per cent response rate, beating "Thanks" (63 per cent) and "Thank you" (58 per cent) by a slim margin, Its unknown why but perhaps we’ve come to be conditioned that no one is actually “sincerely” sending their “kind regards”. With "Thanks in advance" we feel obliged to complete a task we’ve already been thanked for.
5 - Follow up 24 hours later
Yesware which provides email software did a study of half a million emails and found that if you didn't get a reply on the same day, sending a follow-up in 24hours later increases your chance of getting a response that day by 21%.
Nobel Laureate Richard Thaler won the prize for his work that was centred around that concept. “If you want to get people to do something, make it easy. Remove the obstacles,” he wrote in his book Nudge. “At the end of the email you just put exactly what you want the person to do,” says Mawby. “Don’t dress it up at all”. Don't overload them with information, and try to keep the content as simple and short as possible.
Are you fed up with chaising clients for information, the constant ping pong of emails back and forth? Find out more how Glasscubes can save you time by automating chaising clients, and getting timely responses.
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