Any savvy leader knows that putting clients first is a key component of how to grow your accounting practice. That’s why your client relation skills—and the level of service quality you offer—matter. On both these fronts, there are things you can do to up your game.

In a perfect business world, only those authorised to access certain systems would be able to—without an intermediary. However, reality demands there be some sort of mechanism for the system to validate a login. Enter the password, a collection of characters that only one person—or a select few—knows.

Sharing files internally, whether with your team or across departments, is a fairly simple process. However, when it comes time to share files with clients, things get a little trickier.

Years ago, the only clouds on most professionals’ minds were the ones outside their office—where they longed to be instead of wading through mounds of paperwork at their desk.

What’s the difference between traditional and modern-day client portals? Simply put, firms that have modern portals can do more, in less time. They provide firms with a competitive advantage by making their job easier and improving their client’s experience.

Remote team collaboration can be challenging, especially if your organisation hasn’t done it on a large scale before. Letting a few employees work away from the office occasionally is one thing, but transitioning a large share of your workforce to remote work requires formal planning.

Ask any accounting professional about their top concerns and undoubtedly security will be near the top of the list. This shouldn’t be surprising given the sensitive nature of the information they consume and share every day.

Every organisation relies on communication to keep its members connected and business processes on track. What is internal communication? You can read our in-depth internal communication definition here, but in short, it’s the collection of interactions that occur between an organisation and its employees.

Businesses are always seeking ways to better communicate with their customers and clients. But what about their employees? Open communication is essential to keeping employees engaged (which in turn leads to keeping customers happy).

Process improvement is the modification of business processes to address changes in business needs, market demand, technology, and other factors. This practice is prevalent in organisations of all sizes across industries, including accounting firms and businesses with dedicated accounting functions.