Customer relationship management (CRM) is such a big subject area, but it is such a simple concept - i.e. if you manage your customers correctly, then they are likely to hang around or return next time. Fail to do so, well, we all know that bad experiences are spoken about more than others - so you don't just lose your customer, you lose potential future customers.

Notice: As of April 2016 Glasscubes no longer supports editing Powerpoint/Open Office Document within the web browser unless you subscribe to Office 365.  

Normally my blog posts are about industry, working smarter and online marketing. I'm getting pretty good feedback too, but today I wanted to be a little more self indulgent because we finally cracked a couple of major development features in Glasscubes that I really want to raise the roof about because I'm so happy we have them... and the big one today is that you can now edit Microsoft Word and Excel documents online in Glasscubes (including 2007).

We don't believe in subdirectories. We feel that they actively encourage multiple versions of documents to exist in different locations and force a user to decide where it should go, which may be a different location to where someone else might choose to look or put it.

We've been working really hard behind the scenes to bring our users the features they asked for and we've recently made some changes to tasks and how they are managed to enable to you to collaborate with your colleague better. You can now categorise and comment on tasks in Glasscubes...

While it's clear that the economy is showing signs of life around the world, it's equally as clear that businesses everywhere are still going to have to show plenty of grit and determination to succeed. In essence though, this is the same in any economic situation.

However, survival and success are aspects of life which are critical in everything we do and there is basically one personal, psychological trait which is going to play a huge part in whether you are successful or not.

I work from home a lot. I encourage working from home a lot too. I actively encourage employers and employees to work from home when they can because of the benefits from increased productivity, cost savings and potentially reducing their carbon footprint.

I've blogged a few times on how allowing your employees to work from home can help your business overcome potential problems such as swine flu and other business continuity threats, however there is also another prominant threat to everybody. Global warming.

One of the questions people who use Twitter get asked all the time is "what exactly do you get out of it"?

If you were to believe everything you read, the end of the world is nigh. Whether swine flu, terrorism, network attacks or global warming, we're all pretty much doomed. As individuals, maybe there is no hope, except to move to a very secluded hill under a very large tree with an awful lot of food and water in reserve.