Intermittent Slowness

Hi everyone,

we wanted to write a short post just to let you know whats been happening the last week. No one likes to talk about their own bad news, but we feel its important to keep you in the loop as to why and whats happening.

We recently did an upgrade to apply extra security to the platform, and one of the elements has been causing intermittent problems - we're still looking into the root cause but we confident we know the reason - we are just testing some elements to prove the result. The second item has come from a database issue - now this is come from the fact that we are just growing and the amount of data we now index is in the millions. We're now day by day identifying slow aspects and addressing them. This should take no longer than a week to find and solve all slow aspects.

Finally we've also put in place some extra monitoring so we can react quicker. Sorry for any inconvience - this is the first time since we launch 3 years ago that we've had such a sustained intermittment slowness (a week) however we returning to normal service in the next day or so. We working around the clock (and weekend!) to get this sorted.